Client/Guest Service

• Maintains guest service as the driving philosophy of the hotel.
• Personally demonstrates a commitment to guest service by responding to client/guest needs.
• IS COMMITTED TO MAKING EVERY GUEST 100 PERCENT SATISFIED.
• Responds to client/guest complaints relating to Bistro department in a timely manner.
• Ensures proper delivery of Bistro service.
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 Bistro Responsibilities

• Creates and updates a weekly schedule for all Bistro Staff (with approval from Executive Chef).
• Ensures that all Bistro shifts are covered adequately. Works as Bistro Host for am or pm to cover during illnesses, busy time periods, and vacations as needed.
• Assists in the purchasing/ordering of food items and supplies. Maintains adequate supply levels to provide guest satisfaction.
• Confirms all Bistro related orders and shipments. Ensures that items are stored properly upon receipt.
• Shops for miscellaneous food items and supplies at local stores when needed.
• Reviews guest scores and comment cards. Implements ideas to improve customer satisfaction.
• Supervises and evaluates Bistro associates with assistance from Executive Chef as well as Events Manager.

Human Resources

• Maintains a positive, cooperative work environment between staff and management.
• Works as a team player. Responds appropriately to direction/constructive feedback and applies as needed.
• Works to maintain a high level of motivation for staff to improve performance. Creates incentive plans with Executive Chef and implements them appropriately.
• Establishes effective communication between the Food & Beverage Department and other departments within the hotel.
• Works with Executive Chef to hire and discipline Food and Beverage associates.
• Ensures proper training and certification (i.e. food handlers permits) of all food and beverage personnel.
• Conducts reviews/evaluation of Food and Beverage staff with the Executive Chef.

Safety and Security Management

• Knows local health and safety codes and regulations that apply to hotel.
• Assists the management in recognizing and correcting potential safety hazards (broken doors, fire hazards, etc.) and security problems (locking doors after hours, etc.).
• Understands, follows, and assists with policies and procedures for the hotel’s key control system.

General Duties and Expectations

• Maintains a professional appearance and demeanor in all situations dealing with fellow associates, guest, and clients.
• Manages time effectively to accomplish all desired tasks, duties, and action plans. Is punctual for all shifts and meetings.
• Delegates responsibilities appropriately and effectively to department personnel.
• Helps to maintain an organized working environment. Assists in keeping all areas of the hotel clean.
• Works appropriate hours for his/her responsibilities.
• Attends all required meetings.
• Must have bartending /food service experience
• Must have previous supervisory/managerial experience.
• Must possess a valid driver license with clean driving record
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